Fortress Power understands how important your privacy is to you and we want to ensure that you are comfortable and understand that we take pride in protecting your privacy. This document will explain to you exactly what information that we collect when you visit our site and when you place an inquiry on our site. It also explains how we use that information and how you can change how we use it.

Information we collect

1. Personal Information – If you place an inquiry at https://www.fortresspower.com/ we may collect certain personal information from you including your name, address, telephone number, email address. This information is considered personally identifiable. This information is protected by the use of secure web servers and is protected by other internal systems that we have in effect.
2. Non-Personal Information – Like most other websites, https://www.fortresspower.com/ uses cookies to collect certain information. Cookies do not contain information that can identify you, though it may be combined with your personal information. This information will be used only in aggregate. This information allows us to make your experience on our website valuable to you and to improve your overall surfing experience. We may also use information to provide us with additional ways to market our services.

Live Chat and Website Analytics

We use Zoho SalesIQ to provide live chat on our website and to understand how visitors use our site. This service uses cookies and similar technologies to collect information such as your IP address, approximate location, browser and device type, pages visited, how you arrived at our site, and time spent on it. If you start a chat, we also collect the information you share, such as your name, email address, phone number, and the content of your conversation. We use this information to answer your questions, provide support, improve our website, and follow up on your inquiries. This information may be stored in our customer relationship management system along with other information you provide to us.

Disclosing your information

There are only extreme cases when we will disclose your personal information. They include (but are not limited to) cases where we are requested to do so by law through a governmental agency, a court order or if we believe that it is required to be in compliance with any law. We may also need to disclose this information if we believe that you may cause danger to yourself or to others.

Cookies

Cookies are small data files stored by your browser. We use cookies to operate our website, remember your preferences, provide live chat, and understand how visitors use our site. Some cookies collect information about your device and browsing activity, which may be linked to personal information you provide to us, such as when you start a chat or submit a form. You can set your browser to refuse cookies; your browser’s help files explain how. Some features of our site, including live chat, may not work properly without them.

Mailing Lists

Email Lists – We set up an email list for the convenience of our visitors. This email list often provides you with advanced notification regarding new services, sales offers, and other news from Fortress Power. Email addresses will not be shared with anyone outside of the staff of Fortress Power.

If you are on the Fortress Power’s, email list and wish to be removed from it you may do so by emailing us at [email protected]. We will remove you as quickly as possible. Use the unsubscribe link in any email, or email us and we’ll remove you promptly. You may receive one or more additional emails before you are removed from the list.

Regular Mailing List – We may also maintain postal mailing list. You may remove your name from that list by calling us at 877-497-6937 or by sending us a written request at the address on the mail. Please include your mailing label with all written requests to ensure that we can locate your information. You may receive one more mailing from us before you are removed from our mailing list.

Warnings

Please note that email is not data encrypted. Lack of data encryption means that your emails are not considered a secure means of transmitting personal information. We will never ask for sensitive personally identifiable information via email.

If you go to other websites from links on our page(s) they will have different privacy policies, and terms of service. Please understand that Fortress Power is not responsible for the content of any of these other sites. It is up to you as the visitor to that site to ensure that you review their terms of service as well as their privacy policies.

Changes to this policy

https://www.fortresspower.com may periodically update our privacy policy. Any changes made will be posted in this document and can be identified by the date at the end of the document. By visiting Fortress Power’s website you agree to accept any changes we have made to this policy. Our Privacy Policy only addresses the use and disclosure of information we collect from you on our website. Each change to this policy will be dated so you can ensure you are reading the most recent copy.

SMS and Email Communications

• By providing your phone number and by opting in for SMS communication, you consent to receive SMS messages related to our services.
• You may opt out of SMS or email communications at any time by following the unsubscribe instructions.
• We do not sell SMS consent or share your mobile information with third parties for marketing purposes.
• Carriers are not responsible for delayed delivery of messages.

Sharing of Information

• We do not sell or rent your personal information.
• We may share your data only in the following situations:
  • With trusted partners or service providers who help us deliver our services.
  • To comply with legal obligations or lawful requests from authorities.
  • To protect our rights, safety, or property.

Last updated: October 28, 2026