Create a Support Ticket
Need help troubleshooting a design or installation issue? Click the button below to create a support ticket on our new support portal.
Contact by Phone
For urgent matters, please create a support ticket and then call our technical support team at the numbers below
English: 877-497-6937 Option 2
After Hours Support
Our office is open 9AM-6PM Eastern Standard Time. We care about your project and can often accommodate after hours support. Ask to schedule remote and after hours sessions in advance
How Our Support Works
- Create a support ticket for specific design, installation, and warranty service issues
- Clearly describe the reason for the support ticket
- Identify system configurations including battery serial numbers
- Attach pictures or short videos if you have them
- Ask to schedule remote and after hours sessions in advance
- For urgent matters, please create a support ticket and then call our technical support team.