Translate:

Technical Support

Join us on Discord.

Our Discord group is a chat room for owners, designers, and installers to talk with our technical support team in real time. It is the fastest way to get a response from our team – and useful for project planning.

Here is our invite link: Click Here to Get Started!

After joining , download the Discord desktop or mobile app at Discord.com/download and then log back in with your usual email address and password. Discord provides the password management.

Discord Logo 300x170 1
or create a support ticket below

Create a Support Ticket

Need help troubleshooting a design or installation issue?

How Our Technical Support Works

  • Join our Discord and start typing – we can video or voice chat inside the app if necessary
  • Create support tickets for specific design, installation, and warranty service issues. 
  • Ask in Discord to schedule a remote sessions in advance
  • Download TeamViewer to let our technicians install firmware updates for you or adjust inverter settings  
  • Perfect for field installers, designers, and teams!
  • You are still welcome to call or email.

What to do if Discord is unresponsive

  • Email techsupport @ fortresspower.com 
  • Call our office at the number above and dial 2 

After Hours Support:

Our office is open 9AM-5PM Eastern Standard Time. We care about your project and can often accommodate after hours support. Notify us in advance so we can plan for your call. You can also chat after hours in our Discord group!

Fortress Power Logo Filled Full PNG

Lithium Iron Phosphate

5.4 kwh – 370 kwh

Southampton, PA

WE HAVE A NEW LOOK!

Visit our Product Pages for:

  • Inverter Guides
  • Manuals + Data Shets
  • Firmware Updates
  • Warranty Information