Technical Support

Create a Support Ticket

Need help troubleshooting a design or installation issue? Click the button below to create a support ticket on our new support portal.

Fortress Power Support Center

Access the Fortress Power support system and knowledgebase

Need assistance? Watch our tutorial on how to create a support ticket

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How Our Technical Support Works

  • Create a support ticket for specific design, installation, and warranty service issues 
  • Clearly describe the reason for the support ticket  
    • Identify system configurations including battery serial numbers 
    • Attach pictures or short videos if you have them 
    • Ask to schedule remote and after hours sessions in advance 

 

After Hours Support:

Our office is open 9AM-6PM Eastern Standard Time. We care about your project and can often accommodate after hours support. Ask to schedule remote and after hours sessions in advance

Other Resources: