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Create Residential Support Ticket
Create a RESIDENTIAL support ticket with one of our local engineers for best-in-class support.
Create C&I Support Ticket
Create a COMMERCIAL Support ticket with one of our C&I specialists.
General Inquiry
For General Questions and Comments.
Browse Knowledge Base
Browse our extensive knowledge base and search for articles and topics to assist you.
Chat with Support
Click the “Live Chat” Button in the lower right corner of the screen to start a chat with a Live Support agent.
Contact by Phone
For urgent matters, please create a support ticket and then call our technical support team at the numbers below:
English: 877-497-6937 Option 2
Spanish: 215-710-8960
After Hours Support
Our office is open 9AM-6PM Eastern Standard Time. We care about your project and can often accommodate after hours support. Ask to schedule remote and after hours sessions in advance
How Our Support Works
- Create a support ticket for specific design, installation, and warranty service issues
- Clearly describe the reason for the support ticket
- Identify system configurations including battery serial numbers
- Attach pictures or short videos if you have them
- Ask to schedule remote and after hours sessions in advance
- For urgent matters, please create a support ticket and then call our technical support team.
